Frequently Asked Questions
- Where do you deliver and how much does delivery cost?
- How long does delivery take?
- What payment options do you offer?
- How do I contact you?
- What is your refund policy?
- Where are you based?
- What is included in the listed price?
- What currency will I be billed in?
- Where do I enter the coupon code?
We offer delivery of our products to the following countries for FREE:
- - Australia
- - Europe
- - New Zealand
- - United Kingdom
- - United States of America
For furniture and other heavy/fragile goods, we use specialist freight couriers.
Please note - Certain products are available in Australia only. This will be clearly written in the description.
Once your order is placed, we endeavour to dispatch within 2 working days. Deliveries usually take around 10-20 days but can take longer depending if it is handmade to order or during busy periods.
For regional areas and international orders, your order may take slightly longer.
For orders which are handmade to order (stated in the description), these may take slightly longer to dispatch. Please allow up to 5 days for dispatch plus the normal delivery time.
Interiors Made Beautiful offers a variety of payment methods including:
- - Afterpay
- - PayPal
- - Debit card
- - Credit card
We understand sometimes when shopping online, items are not as you envisioned, or you change your mind. If this is the case, please contact us via [email protected] within 7 days of delivery and we will offer a refund.
Shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs for returning your item.
Faulty or damaged goods may be returned for a replacement or refund. Please communicate with us via [email protected] if your item is faulty or damaged so we can authorise a replacement or refund for you.
Items cannot be returned or refunded if they have been used, worn or damaged after receiving.
We are not responsible for the transit of products, and are not liable for delays, delivery damage or breakages during transit.
We are based in Adelaide, South Australia. Our Australian Business Number (ABN) is 85912323635.
Shipping is included in the listed price.
For Australian orders, the price includes GST (10% Goods and Services Tax).
For international orders, local import duties or taxes may apply. These are not included in the listed price.
You can browse the store in your own currency but will be billed in Australian Dollars (AUD).
You can enter a coupon code on the Cart page in the 'Apply Coupon' Box.
Alternatively, you can add the coupon code in to the 'Have a coupon?' box at the top of the Checkout Page under 'Billing Details'.